Are you located in the EU? Do you have the right to work in the EU? If your answer is YES, check this out:

Requirements:

• Master’s degree in EU studies/affairs or similar
• C1 level of English
• C1 level of an EU language
• Minimum 1-year experience in team management in similar context
• Minimum 2 years’ experience in a role requiring proficiency in EU policies, activities & institutions
• Experience working in a BPO environment is a plus
• Availability to start in January 2021
• Solution focused, innovation and proactivity skills
• Time management and planning skills

Responsibilities:

• Team supervision (5-6 Direct Reports) that includes feedback, coaching and motivation
• Systematic quality control of replies from non-tenured team members
• On-the-job content and soft-skills training & coordination with the trainer team to define training needs and programs
• Escalation and return of 2nd level enquiries
• Drafting and updating model answers and supporting an efficient and up-to date knowledge management system for the client
• Quality control and reporting to higher management

Our Offer:

• Project stability for the next 5 years
• Permanent remote work from any EU country
• Possibility of careers growth within other EU institutions
• Fixed schedule Monday to Friday 9am-6pm CET time
• Integration in a multicultural and talented team
• Possibility to participate in quality process improvement
• Involvement in client’s relationship