Senior Customer Support Specialist - French Market v Barcelona, Barcelona, Španělsko

CPM International

Your Role as a Customer Support Specialist

We are looking for outgoing candidates that have a strong knowledge and background in contact centres & customer support as well as experience using GDS. We need strong candidates that will be a frontier for incoming support requests from international clients travelling the world.

Will you be able to change our clients' lives whilst they travel the world?

Do you think that you're up to the challenge? Can you:

*Work alongside our internal and external teams in addition to the clients using our service.*Provide a great first impression and have the soft skills to fill our clients with confidence.*Be a brand ambassador and find our clients the best possible solution in a timely manner.*Prioritise requests from clients and take personal ownership over the tasks that you are completing.*Handle communication from our clients across multiple channels including email & phone.*Use your knowledge to improve processes and areas for development.

Desired Experience and skills

*Have experience/knowledge of working within the travel industry.*Experience using GDS platforms (Sabre, Amadeus) required.*Have experience in the customer service industry & a contact centre environment.*Speak French at a native level alongside a high level of English.*Be well organised and able to prioritise your workload.*You're a natural team player - we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.*Someone who loves to give and receive fantastic customer service - we want you to treat every call or email as an opportunity to delight our customers.

What we can Offer

*Being part of a constantly growing company and team, with endless opportunities for career development.*Working with amazing people from all over world in a dynamic work environment.*Company events throughout the year including both our Summer & Christmas Parties.*Nice working environment in the heart of Barcelona.*Convenient working hours Monday-Friday.*On-site kitchen, free hot beverages, and vending machines.

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