Employee Resource Center Project Manager v Prague, Prague, Česká republika



DESCRIPTION

At Amazon we believe that every day is still day one.

A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.

Overview:

EMEA Employee Resource Center (ERC) in Prague, is looking for a strong Project Manager (with HR Shared Services experience) to join its team. In this role you will be accountable for identifying key projects, aiming for contact/transaction reduction and automation in ERC operations across all EMEA countries. ERC operations, provides HR Contact Center services via phone, chat, web services for internal Amazon employees in the region.

Key responsibilities including but not limited to:

• Identifying and executing operational opportunities for contact reduction in EMEA ERC teams,
• Through effective project management, support the development of frustration free Associate processes by questioning and challenging. At all times driving to the desired end state (a fully integrated and tiered HR Shared Services model) and ensuring the voice of the customer is reflected in everything that we do.
• Build and maintain successful partnerships with the Global ERC teams, HR stakeholders and key business partners across EMEA.
• Work with and establish project teams and ensure that all agreed regional projects are progressing and delivering desired results on time and in budget, to include: process improvements, contact reduction, cost per transaction optimization.
• As required maintain relationships with internal/external vendors/parties to ensure teams are engaged and effectively utilizing the best tools available.
• Report on project progress and status.
• Assess new initiatives and projects to evaluate how they can support the strategic goals of EMEA ERC and its growth.
• Maintain key relationships with HR partners to ensure non duplication of projects and to drive global engagement on key initiatives.

What we offer:
• Unlimited contract
• 5 weeks of vacation
• Relocation package
• Public transport reimbursement
• Multi-sport card
• Employee referral program bonus
• Life insurance and pension plan
• Varying local discounts e. g. for canteens, cafes etc.
• Corporate events and team events
• Possible internal and/or international growth



BASIC QUALIFICATIONS

• Educated to degree level.
• 5+ years of relevant program/project management experience, preferably in HR.
• Fluent in English, any other European languages would be considered an advantage.
• Self-starter, strong drive, bias for action and result oriented
• Highly organized, able to prioritize and work under pressure on a number of projects at the same time.
• Enthusiastic team player with a strong drive to create a positive work environment
• Excellent interpersonal skills with the ability to communicate at all levels within and outside the organization.
• Strong analytical mindset
• Excellent knowledge of Excel and other analytical tools
• Excellent presentation and meeting facilitation skills



PREFERRED QUALIFICATIONS

• A formal qualification in project management.
• Experience in Contact Center process improvements and automation projects.
• Proven experience and expertise in HR within an intense fast paced customer driven environment.
• Experience of working in a shared services environment and of the elements required to support the development of services, such as process redesign, call center related systems and customer centric design.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.

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