Customer Service specialist- Order management(German speaking) v Cork-Campus One, Irsko

Voxpro Přímý zaměstnavatel



Description and Requirements

Voxpro

As an award winning Multilingual Outsourcing company we offer beautiful customer support to a range of world wide known brands. With our quirky, friendly environment - We have not 1 but 3 chickens called Ray, Charlie and Yolk. Yes, chickens! You can help take care of our chickens and help Kitty grow vegetables and flowers in our Dome.

We build teams of people who share our perspective and passion. Voxpro people are big hearted, curious and passionate about servicing their customers and motivated to make a difference. We are people people and all work together as a large team to achieve the best outcomes for our clients.




Voxpro

As an award winning Multilingual Outsourcing company we offer beautiful customer support to a range of world wide known brands. With our quirky, friendly environment - We have not 1 but 3 chickens called Ray, Charlie and Yolk. Yes, chickens! You can help take care of our chickens and help Kitty grow vegetables and flowers in our Dome.

We build teams of people who share our perspective and passion. Voxpro people are big hearted, curious and passionate about servicing their customers and motivated to make a difference. We are people people and all work together as a large team to achieve the best outcomes for our clients.

The job:

ModereGermanCustomer Service Representative

Modereare an online distributor of health and household products. We are currently recruiting for GermanCustomer Support Agents for our Modereteam. As a Customer Support Agentyour role will include the follow:

Job responsibilities include:

  • Deliver excellence in customer service in an efficient, professional and courteous manner at all times
  • Maintain a high standard of quality tomaximisecompany performance
  • Be the voice of the customer while remaining in line with company procedures
  • Provide customer telephone and e-mail support in line with client SLAs and teamKPIswith regard to product information, stock updates and new promotions
  • Support customers in opening accounts, process product orders and manage product returns
  • Accurately update the in-house system with relevant customer information and log information on all calls where required
  • Provide webmaster support to customers e.g. how to order products online, technical queries regarding the website, tutorials, etc
  • Perform outbound calling to follow up on account queries, answering follow-up questions and advising of new promotions
  • Research and resolve customer complaints and concerns and report problems as necessary to minimize impact to customers
  • As part of a dynamic team, work on individual and teamKPIs, establish and maintain effective working relationships with co-workers, managers and customers
  • Look at opportunities to make changes and improve team processes


Skills, experience, qualifications and attributes required:

  • Fluency in spoken and written German and English language.
  • Excellent written and verbal communication skills
  • Professionally confident in a customer-focused environment
  • Strong time management skills to meet and exceed targets
  • Excellent interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Excellent PC skills
  • Previous experience in a customer support environment with knowledge of telephony and technology

Competencies:

  • Verbal and written communication skills
  • Listening skills
  • Technical skills
  • Problem analysis and problem-solving
  • Strong customer service orientation
  • Organisedwith an ability to multi-task
  • Attention to detail
  • Adaptability
  • Flexibility
  • Use of initiati

Additional Job Description

Voxpro

As an award winning Multilingual Outsourcing company we offer beautiful customer support to a range of world wide known brands. With our quirky, friendly environment - We have not 1 but 3 chickens called Ray, Charlie and Yolk. Yes, chickens! You can help take care of our chickens and help Kitty grow vegetables and flowers in our Dome.

We build teams of people who share our perspective and passion. Voxpro people are big hearted, curious and passionate about servicing their customers and motivated to make a difference. We are people people and all work together as a large team to achieve the best outcomes for our clients.




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