Photography Support Professional- German v Dublin, Dublin, Irsko

Concentrix UK & Ireland

Objectives:

“The primary role of the Support Advisor is to provide first class customer support to consumers of Photography digital products”

Support Agents will handle customer inquiries in a friendly, upbeat manner whilst trying to resolve the customers query. They will have access to a variety of resources, training and support in order to develop the problem-solving skills necessary to deliver the highest level of customer service.

Support Agents, will be provided on-going training and will have access to a wide variety of Photography products to use for testing and personal photography.

Responsibilities:

  • Provide first class customer to customers, via Phone, Email and Live Chat
  • Be part of a Support team within a Call centre
  • Achieve Company goals, such as Customer Satisfaction and Quality scores
  • Help the team achieve overall targets
  • Document customer interactions with accurate call logging

Personal Success Profile:

  • Fluent German
  • Passionate about delivering good customer service, you want to solve customer problems
  • A knowledge/understanding of Photography would be an advantage but not necessary
  • A basic level of computer operating systems
  • Be able to work in a flexible manner within a changing, goal-orientated environment
  • Be a good team player, excited about working in a young, multi-lingual environment
  • Ability to work independently and in a team environment when necessary
  • Have good time management skills

In return, the Company offers:

  • Monday – Friday working patterns (business hours)
  • Staff Subsidised Canteen
  • Games Room/Breakout area
  • Pay for Performance bonus program
  • Access to a wide variety of Photography products which may be borrowed for personal use
  • Company benefits include a discount website for high-street shops and restaurants, a discounted gym membership, phone plan and dental plan option
  • Life assurance and Pension Plan

The purpose of this description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.

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