Customer Support Champion v Folsom , Parkshore Drive, Spojené státy

Voxpro



Description and Requirements

About Voxpro - powered by TELUS International


Voxpro - powered by TELUS International is an award winning outsourcing organization that has been in business since the 1980s and has grown considerably over the years through passionate leadership. Voxpro became part of TELUS International in 2017. We manage over 300 clients from small business right through to various call center activities of large corporations. To deliver upon our belief system, we build teams of people who share our perspective and passion. Voxpro people are big hearted, curious, and passionate about servicing their customers and motivated to make a difference. We are all about people and all work together as one team to achieve the best outcome for our clients and their customers.


Position Overview

As a Customer Support Representative, you will be a critical contributor to Voxpro and Robinhoods overall narrative. In this role, youll be the front lines of interaction with Robinhoods loyal customers. We are looking for personable and tech-savvy professionals to help support their rapidly growing customer base by responding to inquiries through email, phone, and social channels .This is a great opportunity to join a team that strives to always provide a Beautiful Customer Experience to those who are changing the world!


Responsibilities

  • Communicate with customers regarding account details and activities

  • Work independently and collaboratively to resolve customer concerns

  • Handle incoming & outgoing emails to loyal customers and internal departments as well as inbound calls and chat communication

  • Screen and review pending applications for incoming customers

  • Process compliance documents and adhere to all SEC and FINRA regulations

  • Adhoc duties as assigned



Qualifications

  • You have experience with data entry tasks and can type 45+ wpm

  • You have worked with customers before, preferably in the Banking/Finance industries - Internships Count!

  • You love details. You have impeccable grammar and can spot an error a mile away.

  • You solve problems easily. Youre the one your friends talk to before they ask tech support.

  • You thrive on empathy. You sense how someone feels without seeing their face.

  • You communicate well. You could explain smartphones to a time traveler from 1776.

  • You work well in a Team Environment. Youre willing to Learn, Share, and Grow!

  • You are available to work Full-Time, Monday - Sunday between 6:00 am to 8:00 pm PST (8/5/40)

  • You are able to pass a standard background check & Fingerprinting LiveScan (FBI report)

  • College Degree a plus


Required Competencies

  • Customer focused

  • Sales Oriented

  • Results Driven

  • Effective Time Management

  • Effective Communication - both written & verbal

  • Flexibility

  • Resilience and Tenacity

  • Social Media Awareness

  • Tech Savvy - Passion for All Things Tech

  • Is proactive with feedback from the market to their manager/client


Voxpro Values

Voxpro recognizes and embraces the importance of values in our ever-changing workplace. We consider ourselves Unapologetically Different. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • Brace Yourself: There is no such thing as a normal day

  • Embrace the Evolution: We learn, share, & grow

  • Were relentless in the pursuit of operational beauty

  • Ignite your entrepreneurial spirit

  • You belong at Voxpro


At Voxpro, we are committed to diversity and equitable access to employment opportunities based on ability. Our success is our people!


The physical requirements of this position and the physical activity of this position: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping. Applying pressure to an object with the fingers and palm.

Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

The visual acuity requirements including color, depth perception, and field vision:

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.


The conditions the worker will be subject to in this position: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.



Required Language(s)English

VYHLEDAT PRACOVNÍ MÍSTO

Klíčová slova / název práce / dovednost / společnost

Zadejte libovolné místo ve výše uvedeném poli nebo vyberte níže :
Africa
Asia & Pacific
CIS
Europe
Middle East
North America
South America
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas, The
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Islands
South Sudan
Spain
Sri Lanka
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
The Former Yugoslav Republic of Macedonia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Země, město nebo PSČ

--Web1--