Social Media Agent (German speaking) v Cork, Mahon, Irsko

The Social Media team provides timely, personal responses and resolutions as well as memorable proactive interactions to our community over their platform of choice over social media with the overall goal of becoming the most loved hospitality brand over social! We are also charged with being ambassadors of our brand and identifying new opportunities over existing and new social media platforms.

As a Social Media Specialist, this means your role will be varied day to day but key responsibilities will include: Effectively manage and respond to day-to-day reactive and proactive communications on Twitter, Facebook and other social media channels within set SLAs and KPIs Triage and delegate customer situations that require case management Highlight trends and be able to recommend improvements to workflows//product and the day-to-day operations in general. Keep up to date regarding workflow changes and completing cross-functional trainings in a timely manner

You will be part of an exciting Global Social Media team where you will work closely with internal specialists. You will report to a Social Media Customer Experience Lead.

We are looking for a fluent German speaker with excellent written skills.

Educational Requirements
Degree/Diploma Program of Study Degree level Customer Service, Social Media
Communications, Social Media Marketing, Social Analytics, Digital Marketing
Experience Requirements

Essential: Minimum 1 year experience in Customer Service organization or/and at an interactive, advertising, public relations, or marketing agency and/or experience managing social channels

Competencies:

Customer Focus - you put the customer at the core of your approach, always trying to reply and resolve promptly and go beyond to ensure a 'wow' experience

Creativity and Problem Solving - You must have a passion for creativity and experimenting in service excellence, thinking about new ways to improve the customer experience for our community.

Action Oriented - You can work with minimal direction and support and achieve a high level of output and success. You actively identify next steps, goals, and tasks and accomplish them diligently.

Skills and Abilities

Passion for social media including knowledge of social media platforms, best practices, and tools of the trade.

Excellent written and verbal communication skills

Problem solving skills and the ability to work independently and with minimal guidance

Fluency in German language

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