Customer Service Representative (native German or Dutch) v Barcelona, Cataluña, Španělsko

We are looking for Dutch or German native speakers that are willing to move to Barcelona and be part of our amazing ViaVan team!

Are you flexible, can you work in evening shifts or night shifts and do you have excellent communication skills? Then we are looking for you! As a Customer Service Specialist you will you'll provide consistently outstanding support to Via customers and driver partners through SMS (text messaging) and email-based communications. You will be doing this in both English and Dutch or German. There will also be phone communication, but this will only be with drivers. You will make sure customers and partner drivers have the best possible experience riding with Via so that they come back again and again.



Responsibilities:

* Provide an impeccable level of customer service, in the form of e-mail and text communication, to exceed member and driver partner expectations
* Become an expert on Via - develop a nuanced understanding of our service to be able to answer several hundred support inquiries on a daily basis
* Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner
* Respond to emails and text in Dutch or German and be able to communicate effectively
* Proactive about pleasing your customers; obsessed with making sure needs are met
* A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work
* Meticulous and vigilant, with a high level of attention to detail
* A savvy, tactful, and graceful communicator - you intuitively find the right tone in every situation
* Have previous work experience in a customer-facing business



Our Ideal Candidate:

* Passionate about world class customer experience
* High Level of both written and spoken English and native Dutch or German
* want to work during evening or night shifts
* Preferably available Full-Time (39h/week)
* You can start with the training in Barcelona on 12th February



What we offer:

* Extensive training and Spanish language lessons
* Excellent and multilingual work environment
* Excellent career opportunities
* Convenient office location near Sagrada Familia, Barcelona
* 24 holidays per year on full time basis
* Relocation package



The recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

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