Employee Services Program Manager v Prague, Czech Republic, Česká republika



DESCRIPTION

Would you like to be part of an organization that is helping Amazon build a fast-growing, highly innovative workforce? Are you passionate about building creative solutions in HR programs? Do you get excited working with a highly diverse population cutting across multiple countries, culture, and values? Getting interested - please read on!

For those with experience and an interest in technology enable programs, this role provides an exciting opportunity to contribute their experience and passion to a quickly scaling global HR team. This individual will provide project management support to technology innovations for Amazons benefits administration. The role is part of the Amazons Employee Services team. As a program manager, the role requires partnering to build plans to successfully launch employee facing technology solutions for benefits programs. Work will include gathering business requirements, creating processes to ensure timely and successful delivery of solutions, gathering customer feedback, and tracking success measure.

The ideal candidate should be detail oriented, organized planner with demonstrated ability to respond effectively and efficiently while maintaining flexibility. The candidate should be self-driven and possess the ability to work in an ambiguous environment with minimal guidance or supervision. A high level of integrity and discretion in handling confidential information, the professionalism in dealing with sensitive situations is important. As such, the candidate must be skilled at anticipating problems, creating contingency plans, managing multiple priorities, problem solving and organizing logistics.

Key Responsibilities
• Build an inventory of current SOPs/processes, identify processes that can be automated
• Develop Business Requirements Document for benefits administration automation.
• Collaborate with technology team to perform gap analysis for current administration processes.
• Collaborate with the technology team to create technical requirements for administration processes.
• Project manage implementation plans for administration including UATs, Change management, Trainings.
• Work with ES Benefits Admin support team to transition the country to ongoing support



BASIC QUALIFICATIONS

• 2+ years experience in HR or related experience
• 3-5 years of project/program management
• Bachelors degree
• Experience implementing global projects.
• Experience working with and managing multiple stakeholder groups.
• Possess exceptional customer relationship skills including the ability to dive deep to understand the why behind a process and recommend alternative technical and business approaches.
• Unwavering commitment to maintaining confidentiality and a high level on integrity, discretion and trustworthiness.
• Excellent written and verbal skills as well as prioritization and planning skills with strong attention to detail.
• Ability to travel internationally when necessary (3-4 times a year).



PREFERRED QUALIFICATIONS

• Experience working in International Benefits/Benefits Administrative
• Experience with centralized HR processes and systems
• Project Manager Certification

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