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CX Front Office Expert with Swedish v Prague, Česká republika

Anheuser-Busch InBev

Front Office Expert with Swedish

At AB InBev, Challenge Accepted isn’t just a phrase; it’s a mindset. That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.

We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible.

What you will be doing:

  • Own the end-to-end process of customer contacts, from first contact to final resolution & communication back to the customer.
  • Delegate and follow-up the customer request resolutions with all your internal stakeholders: Order Taking Team, Sales Team, Finance Department, Invoicing Team, Pricing Team, Master Data Team, etc.
  • Ensure all requests are treated within the pre-determined Service Level Agreement parameters
  • Process owner of Customer Experience Front Office – ensuring that resolutions are brought to the customer, which will regularly require working with other internal departments to ensure a satisfactory solutions

Qualifications

Who We’re Looking For

  • Master’s degree in economics or related field, or 3+ years equivalent work experience.
  • Fluent English (speaking, reading, writing)
  • Good level in Swedish
  • Additional languages optional: German, French, any Nordic Languages.
  • Experience with working in an SAP environment.
  • Able to work on own initiative and prioritize workload efficiently.
  • Advanced knowledge of our business/FMCG operations, or related fields.
  • Able to coordinate many different tasks at the same time.
  • Problem solving experience and leading the resolution of the issue.
  • Customer facing (Front Office) experience
  • Strong analytical and problem-solving skills
  • Strong ability to prioritize workload
  • Good skills in MS Office (Excel, PowerPoint, Outlook, Word, …)
  • SAP (ERO/ERP/…) environment
  • Salesforce.com (SFDC) environment

What you can expect from us:

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

If this sounds like the incredible opportunity you’ve been waiting for, apply today!

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