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Airline client service specialist with German v Prague, Prague, Česká republika

Bluelink International CZ

We are professional, transparent and fun to be with. We are BlueLink International CZ. Interested in working in a fast-paced, team-oriented environment?

BlueLink International CZ is a multicultural Client service center belonging to Air France-KLM Group based in Prague: 430 employees, 66 nationalities, 14 different languages spoken and a business that is constantly growing.

BlueLink offers competitive benefits and awesome flight privileges! We value the diversity in our company and we can help you with the relocation to make your arrival to the Czech Republic as comfortable as possible.

Our employees’ daily challenge is to satisfy clients with requests about: loyalty programs, booking of flight tickets, B2B activities, social media and related subjects on after-flight care. Our major task is to make our passengers feel comfortable during their travels and to offer solutions to their potential issues (ticket reservations, luggage claims, loyalty programs etc.). Helping is our passion.

What would be your tasks?
• Complex care of our airline clients (Air France, KLM, Delta airlines)
• Communication with passengers via phone or e-mail in English and German language
• Providing support regarding baggage claims and baggage tracing, creating flight bookings, changing existing reservations, providing support regarding online check-in etc.

You will be helping passengers and searching the best solutions. For example you will offer them assistance with new bookings, changes of the tickets, other services, compensations, baggage tracing, web and check-in support... and many other tasks. Your main goal will be having happy passengers with a perfect after-flight care. Every day is a new adventure!

We would love to get to know you in person if you:
• Speak fluently German and English
• Have strong communication skills
• Love helping others
• Are open to learning new things and searching for new solutions
• Have a positive approach

What can we offer?

• Above average remuneration
• Relocation package
• Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family
• Cafeteria benefit system: up to 6 000 CZK per year to spend on leisure time
• Meal tickets in the value of 100 CZK per working day
• Discounted air tickets with Air France
• 3 extra free days off - together 23 days (applied on yearly basis)
• Private medical support ulekare.cz for you and your relatives
• Offices located in the center of Prague, friendly and multicultural environment

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